IT Group Keene State College
Keene State College HelpDesk | Eliot Hall 243 | (603) 358-2532 | | www.keene.edu/helpdesk
1) System Requirements
2) Anti Virus Protection
3) Windows Updates
4) Cisco Clean Access
5) Optional Software • Student Technicians
• Passwords
• Blackboard
• MyKSC • Computing
• Policies
• Telephone
• Cable TV
• Online Gaming


Telephone service:

Each on campus student is assigned a unique telephone number, voice mailbox (VMB), and personal billing number (PBN) for long distance calls; but will share a single telephone with their room mates. Students should check their VMB on a regular basis because the College uses the VMB system for emergency messages and announcements. Students will keep their assigned telephone number throughout their years of living on campus. Cordless phones are not recommended for the residence halls because they are susceptible to interference from other electronics.

Some quick tips for calling are:

  • To call a campus telephone number from an on campus phone dial:
    • Students – 9+ the four digit extension (ie: 9-1234)
    • Faculty/Staff/Departments – 8+ the four digit extension (ie:8-1234)
  • To call an off campus number from an on campus phone:
    • dial 5 plus the number
  • To check your voice mailbox (VMB) using an on campus phone:
    • dial 8-7777; enter the VMB number (9+your telephone number) plus the # sign, enter password (the last 4 digits of your telephone number) plus the # sign and follow the instructions. 

View the complete Telephone Survival Guide

Click here for more information on the telephone service on campus; including long distance service and rates.
(You will need an Internet connection to use this link)

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